Hotel Management Diploma Program Courses

Hotel Management Diploma Courses

  • Security and Loss Prevention (RDSC) (HMD)
  • Managing Front Office Operations (RDSC) (HMD)
  • Hospitality Facilities Management and Design (RDSC) (HMD)
  • Hospitality Sales and Marketing ((SMSC) (HMD)
  • Management of Food and Beverage Operations  (HMD)
  • Hotel and Restaurant Accounting ((SMSC) (HMD)
  • The Lodging and Food Services Industry (HMD)
  • Managing Housekeeping Operations (RDSC) (HMD)
  • Supervision in the Hospitality Industry (RDSC) ((SMSC) (HMD)
  • Leadership and Management in the Hospitality Industry (HMD)
  • Managing Hospitality Human Resources (HMD)
  • Revenue Management ((SMSC) 
  • Convention Management and Service ((SMSC) (HMD)

    Available courses

    This course is designed to provide students with a basic understanding of

    front office operations within the hospitality industry.

    A. Read the Table of Contents of the course textbook, Managing Front Office

    Operations, Tenth Edition. Inform students that questions on the Final Exam

    will cover material within the chapters of the text.

    B. At the completion of this course, you should be able to:

    •  Classify hotels in terms of their levels of service, ownership. and affiliation.
    •  Describe how hotels are organized and explain how functional areas within
    • hotels are classified.
    •  Summarize front office operations during the four stages of the guest cycle.
    •  Discuss the sales dimension of the reservations process and identify the
    • tools managers use to track and control reservations.
    •  List the seven steps of the registration process and discuss creative
    • registration options.
    •  Identify typical service requests that guests make at the front desk.
    •  Explain important issues in developing and managing a security program.
    •  Describe the process of creating and maintaining front office accounts.
    •  Identify functions and procedures related to the check-out and settlement process.
    •  Discuss the housekeeping department’s typical cleaning responsibilities.
    •  Summarize the steps in the front office audit process.
    •  Apply the ratios and formulas managers use to forecast room availability.
    •  Explain the concept of revenue management and discuss how managers can maximize revenue by using forecast information in capacity management, discount allocation, and duration control.
    •  Identify the steps in effective hiring and orientation.

    At the completion of this course, you should be able to:

    • Identify the role of housekeeping in a hospitality operation.

    • Explain how to follow environmentally sound procedures for sustainable housekeeping.

    • Describe how to plan and organize the work of the hospitality housekeeping department.

    • Explain the role executive housekeepers play in managing such human resource concerns as diversity, turnover, recruitment, selection, training, scheduling, and motivation.

    • Explain how to manage inventories for linens, uniforms, guest loan items, machines and equipment, cleaning supplies, and guest supplies.

    • Describe how an executive housekeeper budgets and controls expenses.

    • Identify important security concerns and the role that the members of the housekeeping department play in creating a safe and secure property.

    • Trace the flow of laundry through an on-premises laundry and describe the function of each machine.

    • Describe the routine of guestroom cleaning from room assignments through inspections and turndown service.

    • List the public space areas that the housekeeping department is responsible for cleaning and the tasks associated with each one.

    • List the types of materials used for ceilings, walls, furniture, and fixtures and how to properly care for them.

    • Describe the selection and care considerations for beds, linens, and uniforms.

    • Explain the proper ways to clean and maintain different types of carpeting and floors.

    • Identify major areas of a guest bathroom and how to select and care for each element.

    This course is designed to provide you with a basic understanding of security and safety issues within the hospitality industry.

    At the completion of this course, you should be able to:

    •  Explain the importance of a comprehensive approach to risk management and outline the business case for managing risk.
    •  Discuss in general terms the security and safety responsibilities of hotels.
    •  Describe the American legal system, define basic legal terms, and explain a hotel’s duty to exercise reasonable care in relation to its guests.
    •  Explain the key issues in developing and setting up a hotel security program.
    •  Identify various types of key and key card control, and summarize effective safe-deposit box security procedures.
    •  Identify slip, trip, and fall risks in hotels, describe hotel fire risks, and explain safety risks and concerns pertaining to hotel water systems.
    •  Identify safety risks that hotels potentially face in regard to power outages, indoor air quality, foodborne illness, and bed bugs.
    •  Discuss losses that affect all hotel departments, including employee and guest theft.
    •  Describe security considerations faced by the human resources, engineering, rooms, and recreation departments.
    •  Summarize the business case for employee safety, discuss strategies for managing employee safety, and explain how a hotel can establish a safety committee.
    •  Summarize hotel cashiering procedures and credit policies and procedures.
    •  Explain key issues affecting computer security in a hospitality environment.
    •  Describe how hotels can appropriately respond to bombs and bomb threats, fires, hurricanes and typhoons, tornadoes, floods, earthquakes, tsunamis, blackouts, robberies, medical and dental emergencies, and terrorism.
    •  Outline a viable media relations response in the event of an emergency situation.
    •  Explain how insurance can help hotels minimize their financial expenses due to losses and summarize considerations in purchasing insurance.
    •  List and describe the types of insurance coverage found in commercial package policies.